Recent Notes
Latest customer interaction notes across all accounts.
Inbound call — customer querying data usage charges. Explained fair usage policy and offered unlimited add-on.
Transferred call to technical support for persistent packet loss issue. Case ref TS-44821.
Raised complaint ticket after customer reported billing error. Credited £15.50 as interim goodwill.
Raised complaint ticket after customer reported billing error. Credited £15.50 as interim goodwill.
Processed address change. New postcode confirmed in Openreach checker — no impact on service.
Customer reported intermittent connection drops. Ran line test remotely — sync rate looks stable. Advised to restart router and monitor for 48 hours.
Processed address change. New postcode confirmed in Openreach checker — no impact on service.
Called customer to confirm direct debit setup — all verified, DD active from next billing cycle.
Transferred call to technical support for persistent packet loss issue. Case ref TS-44821.
Raised complaint ticket after customer reported billing error. Credited £15.50 as interim goodwill.
Inbound call — customer querying data usage charges. Explained fair usage policy and offered unlimited add-on.
Inbound call — customer querying data usage charges. Explained fair usage policy and offered unlimited add-on.
Raised complaint ticket after customer reported billing error. Credited £15.50 as interim goodwill.
Emailed revised contract terms following upgrade discussion. Customer to review and confirm by Friday.
Raised complaint ticket after customer reported billing error. Credited £15.50 as interim goodwill.
Spoke with customer about speed concerns. Current package is Fibre 35 — offered free upgrade to Fibre 80 as goodwill.
Spoke with customer about speed concerns. Current package is Fibre 35 — offered free upgrade to Fibre 80 as goodwill.
Called customer to confirm direct debit setup — all verified, DD active from next billing cycle.
Spoke with customer about speed concerns. Current package is Fibre 35 — offered free upgrade to Fibre 80 as goodwill.
Spoke with customer about speed concerns. Current package is Fibre 35 — offered free upgrade to Fibre 80 as goodwill.